Handling Conflict

There is a small charge for this course

(All levels)

Theme: Skills Course

20 September 2017, 9.15am registration (9.30am start) – 12.30pm (followed by lunch) Best Western Hotel, Nottingham City Centre


Presented by Marlborough Training

Cost: £20 plus VAT per delegate. Places limited to 20.

Course overview

Suitable audience:

This course is aimed at staff at all levels that need to deal with difficult situations and potential conflict. Staff and who would like to improve their skills and effectiveness in dealing conflict situations with colleagues, customers or suppliers.


By the end of the programme, participants will be able to:

• Identify and explain the root cause of conflict and causes of interpersonal friction at work including bullying and harassment
• List and explain behaviours that can help or hinder interactions with others
• Identify and state the stages in the development of conflict
• Apply different techniques for handling conflict
• Take responsibility for minimising and resolving conflict

Topics to be covered include:

• Understanding the root cause of conflict
• Reading and using body language
• How to manage and resolve conflict
• Identifying and dealing with behaviours, which trigger conflict
• Building rapport in difficult situations
• Dealing with “difficult” subordinates, colleagues and superiors
• Separating the person from the problem
• Avoiding taking things personally
• Summary, Review and Personal Action Plans

Interactive elements

Duration: Half a day (3 training hours) including lunch


This course will cover:

A Ethics professionalism and judgement

C Working with other people

C1 Communicate clearly and effectively

D Managing themselves and their own work

Presenter profiles:

Kevin Sutcliffe at Marlborough Training

Kevin trains on a range of skills and leadership and management topics for Local Authorities, Law Firms, Housing Associations and organisations in the Financial Services sector as well as large commercial organisations. He provides executive coaching and training up to and including Board level.

His speciality is to provide skills and knowledge to those seeking to make their organisations better able to face the future and deal with the challenges they will encounter in an increasingly changing and competitive world.

Since 2014 Kevin has delivered the EM Lawshare Leadership and Management In Action ILM Development Programme.

Please note, EM LawShare events are only open to existing members. Click here to learn more about becoming a member.

If you would like to send a list of registrants, please email Julie.Scheller@freeths.co.uk.